Which of the following statements is true of arbitration?
a. Historically, arbitration has been used to resolve disputes over contractual rights
b. Arbitrators' decisions are usually advisory and not considered final
c. Arbitrators' have less control over the outcomes of disputes than do mediators
d. Arbitration is usually more costly and time-consuming than litigation
e. none of these
Answer: a. Historically, arbitration has been used to resolve disputes over contractual rights
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