A-OK Company, an insurance company of 200 employees, provides life and automobile insurance to clients throughout the southwestern United States. The company's owner, Paul E. See, believes that happy employees are productive employees, so Mr. See provides employees services such as career planning and an on-site fitness center. Due to recent legislation making the insurance business more complex, A-OK is in the process of redesigning its training program for its sales agents. Mr. See also realizes that A-OK needs to examine its selection criteria for new agents joining the company and may need to increase salaries to attract needed talent. Mr. See is worried about this, because he knows that none of his managers has a human resource management degree. In fact, they were operating employees who were moved into the human resource function.
Refer to Scenario 1.1. Mr. See appears to be influenced by which era of management?
a. the Hawthorne erab. Theory X/Y era
c. human relations era
d. scientific management era
Answer: E
Refer to Scenario 1.1. In recognizing that training, selection, and compensation procedures are all interrelated, Mr. See recognizes human resource management as a
a. system.b. strategic resource.
c. center of expertise.
d. core decision process.
Answer: E
Refer to Scenario 1.1. The career planning and fitness programs provided to A-OK employees help fulfill which fundamental goal of human resource management?
a. Complying with legal obligationsb. Complying with social obligations
c. Enhancing productivity and quality
d. Promoting individual growth and development
Answer: E
Refer to Scenario 1.1. Who is likely to be responsible for the human resource management function in an organization of this size?
a. A full-time human resource managerb. Mr. See
c. The sales manager
d. The operations manager
Answer: E
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